Last updated: 10 February 2026
"Enough staff with no agency use and a positive culture where staff feel valued, but poor activities and medicines safety hold it back."
Medicines were not always managed safely, time specific medicines not always given as prescribed and controlled drugs stock checks not carried out.
Staff told us they now enjoyed working at Springfield Grange and felt listened to and able to speak up since the new manager started.
The manager told us they had sufficient staff and were not currently using agency staff. People and relatives said there were enough staff who knew them well.
The training matrix showed most staff were up to date with training. Staff told us they had received training and felt competent.
Staff told us the manager was fair and approachable but systems for auditing the safety and quality were not always effective in addressing areas for improvement.
No activity coordinators in place, staff arranged some basic activities like chocolate crispy buns and outings to allotment but not always tailored to needs.
No activities coordinator, so the role is mostly routine personal care with basic untailored activities.
At the time of our assessment there were no activity coordinators in place, which meant staff were responsible for arranging activities.
Medication errors like late Parkinson's doses and missing daily checks on controlled drugs.
1 person who had Parkinson’s Disease was routinely given their medicines late... stock checks of Controlled drugs were not carried out in accordance with the organisation’s medicines policy.
New manager approachable but oversight gaps mean care records and risks are not always properly managed.
Systems for auditing the safety and quality in the service were in place but were not always effective in addressing areas for improvement.
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