Working at Riverdale Court
17 Dovedale Close, Welling, DA16 3BU
Operated by Avante Care and Support Limited
80 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Innovative activities and strong training, but no registered manager and safety issues with medicines and falls hold it back."
Safety & Risk
2/10
✕
Medicines not always given as prescribed despite MARs signed; medicines found on floor not reported timely; 21 falls in 3 weeks with no trend analysis (2021).
Staff Culture
6/10
✓
Staff spoke positively about management and felt supported; 'Teamwork is good, the team leaders and managers are very helpful' (2021).
Staffing Levels
5/10
!
There were sufficient numbers of staff deployed to meet people's needs (2021 report).
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff up to date with relevant training including dementia, safeguarding, specialist areas like managing falls, skin integrity; regular supervision and appraisals.
Management
2/10
✕
The service did not have a manager registered with the CQC, however the current manager had applied to register and this was being assessed; relatives unaware of manager, oversight gaps in medicines and falls.
Programmes
8/10
✓
Per 2019: Activities coordinator, named innovations like Railway, sensory room, Eden Alternative philosophy, intergenerational classes, community partnerships, awards for dementia activities improvements.
Points to consider
No permanent manager in post, and leaders missing issues like medication errors and falls analysis.
The service did not have a manager registered with the Care Quality Commission... improvement was needed in relation to medicines, falls management and the way the service was being managed.
Medication errors where people did not get their meds on time, and incidents not reported or escalated properly.
We found evidence people's medicines were not always given as prescribed even though Medicines Administration Records (MARs) showed they were... both incidents had not been recorded as medicines incidents.
Lots of falls but no checks to spot patterns or reduce them.
falls records... showed there were twenty-one falls... There was no further analysis undertaken to identify any trends and to reduce the number of falls at the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews