Working at Riverdale

We received mixed feedback from staff about how they felt speaking to the management team. Some staff, told us they didn’t feel confident in raising any concerns they had, and others told us they did.

Staff told us the service was suitably staffed, however they told us the service was reliant on agency staff to ensure staffing levels remained suitable. The management team told us they were actively recruiting new staff and told us how they had arrangements in place to ensure regular agency staff were deployed.

At the time of our assessment, the service was awaiting the start date of a new registered manager. There had been several changes in the leadership of the service and when we assessed the service, interim managers who were experienced in the provider’s systems and processes were managing the service. The staff team provided us with mixed feedback on how the service had been managed.

Staff spoke positively about the activities available in the service. One staff member who worked during the night told us, “People are mainly asleep, when I am on shift, they have such busy days, so sleep well at night.” Another staff member told us how they had recently supported a person to go shopping and how they supported people with their gardening interests.