Last updated: 10 February 2026
"Strong safety practices and good training, but leadership changes without a permanent manager and reliance on agency staff are concerns."
Staff were knowledgeable on how to identify and report safeguarding concerns. The provider had effective systems in place to ensure accidents and incidents were monitored to identify any emerging themes. Care plans and risk assessments identified people's needs and risks.
We received mixed feedback from staff about how they felt speaking to the management team. Some staff, told us they didn’t feel confident in raising any concerns they had, and others told us they did.
Staff told us the service was suitably staffed, however they told us the service was reliant on agency staff to ensure staffing levels remained suitable. The management team told us they were actively recruiting new staff and told us how they had arrangements in place to ensure regular agency staff were deployed.
We reviewed the staff training matrix and found staff were compliant with the mandatory training requirements. We also found staff had regular checks of their practice through observations of their competency in areas such as moving and handling and the administration of medicines.
At the time of our assessment, the service was awaiting the start date of a new registered manager. There had been several changes in the leadership of the service and when we assessed the service, interim managers who were experienced in the provider’s systems and processes were managing the service. The staff team provided us with mixed feedback on how the service had been managed.
Staff spoke positively about the activities available in the service. One staff member who worked during the night told us, “People are mainly asleep, when I am on shift, they have such busy days, so sleep well at night.” Another staff member told us how they had recently supported a person to go shopping and how they supported people with their gardening interests.
No permanent manager in place yet, with recent leadership changes and some staff not feeling confident to raise concerns.
the service was awaiting the start date of a new registered manager. There had been several changes in the leadership... Some staff told us they didn’t feel confident in raising any concerns they had
Staffing levels depend on agency workers to keep things running smoothly.
the service was reliant on agency staff to ensure staffing levels remained suitable
Some staff do not feel confident speaking up to managers about concerns.
Some staff, told us they didn’t feel confident in raising any concerns they had, and others told us they did
AI Generated
Last inspected: October 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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