Working at Riverbank

People were safeguarded from the risk of abuse. Staff demonstrated a good awareness of safeguarding procedures. Staff received, stored, administered and disposed of medicines safely. Accidents and incidents were responded to appropriately. Trends and patterns were monitored and used for learning purposes.

Staff we spoke with were enthusiastic about their work and felt well supported and valued by the management.

There were enough staff available to meet people's needs. Staffing levels were based on people's assessed needs and kept under review.

A staff induction and training programme was in place. Staff told us they could access additional training based on their skills or interests.

Staff told us they felt listened to and that the registered manager was approachable and visible. They said they worked as a team to provide person centred care and felt valued.

People regularly engaged in the local community including local adult education courses, visiting shopping centres, and social clubs. A variety of activities were available and people were encouraged to highlight the activities and days out that they would like and staff would then facilitate the activity.