Last updated: 9 February 2026
"Staff feel supported in a positive culture with enough staffing, but no dedicated activities role and poor risk monitoring hold it back."
we found examples where risks had not been sufficiently monitored or recorded to effectively mitigate that risk... records to support good medicines administration practices needed to be improved.
Staff gave positive feedback about working at the home, the support they received and the workplace culture.
There were enough staff to provide safe care... the registered manager acknowledged the recent challenges presented by the high use of agency staff, but a successful recruitment campaign meant new staff had been appointed. One relative told us staffing in the home had, "Massively improved."
checks and audits had not always identified when improvements were needed and governance systems were not consistently effective in supporting the management team to improve and maintain standards of care.
there was no member of staff dedicated to supporting engagement and activities... One person commented, "We have only the TV as an activity"
No dedicated activities person, so the role is mostly routine personal care with little variety or creativity.
there was no member of staff dedicated to supporting engagement and activities.
Risks are not always tracked well and medication notes have gaps, so more fixing on the job.
we found examples where risks had not been sufficiently monitored or recorded to effectively mitigate that risk... records to support good medicines administration practices needed to be improved.
Audits and checks often miss problems, so leadership does not always spot issues to fix.
checks and audits had not always identified when improvements were needed and governance systems were not consistently effective
AI Generated
Last inspected: July 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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