Working at River Court Care Home
Explorer Drive, Watford, WD18 6TQ
Operated by HC-One No.1 Limited
120 bedsNursing homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Staff feel supported by management in a positive culture with strong safety practices, although staffing lacks stability and activities need developing."
Safety & Risk
7/10
✓
People felt safe in the home and staff knew how to identify and report any concerns. Lessons were learnt and improvements made following significant events like safeguarding concerns, accidents or incidents.
Staff Culture
6/10
✓
Staff enjoyed working at River Court and were supported by the management team. Per 2020: Staff's morale had improved since the last inspection. They told us they felt listened to and team work had improved.
Staffing Levels
5/10
!
People told us their needs were met promptly and they felt there were enough staff. Staff told us there were enough staff deployed to meet people's needs.
Training & Dev
5/10
!
Per 2020 comprehensive inspection: Staff received training in areas considered mandatory by the provider such as fire safety and drills, moving and handling, infection control, dementia training, MCA/DoLS and others.
Management
6/10
✓
Staff enjoyed working at River Court and were supported by the management team. One member of staff told us, 'I have all the support I need. I can always ask for help and they [management team] make themselves available.'
Programmes
5/10
!
Per 2020 comprehensive inspection: one activity coordinator in each unit, various projects such as opening a library and a cinema, daily bedroom visits for chats or massages; activities needed further developing.
Points to consider
Staff numbers are enough to meet needs but no details on stable long-serving team or low agency use.
People told us their needs were met promptly and they felt there were enough staff. Staff told us there were enough staff deployed to meet people's needs.
Training covers standard mandatory topics and some dementia care but no funded qualifications or career development.
Per 2020 comprehensive inspection: Staff received training in areas considered mandatory by the provider such as fire safety and drills, moving and handling, infection control, food hygiene and others. In addition, staff attended training to understand the needs of the people they cared for. For example, dementia training, MCA/DoLS and others.
Activities include a coordinator and things like library and cinema but no specialist or innovative programmes to vary the workday.
Per 2020 comprehensive inspection: one activity coordinator in each unit. Various projects had been developed which benefitted people such as opening a library and a cinema. Activities needed further developing to ensure people could pursue their hobbies and interests.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews