Working at Rivendell and Lorien (Marsh Lane)
57 and 59 Marsh Lane, Birmingham, B23 6HX
Operated by Jaffray Care Society
11 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Staff feel valued in a strong team culture with good safety practices and stable staffing, but basic activities without a coordinator limit variety."
Safety & Risk
8/10
✓
Staff were aware of when and how to report concerns... Risk assessments were carried out... Medicines were stored, recorded and administered safely... Accidents and incidents were reported and monitored.
Staff Culture
8/10
✓
Staff meetings were held regularly... 'We are a good group and feel confident to raise any issues. We feel listened to.' 'We are encouraged to be open and talk about things...'
Staffing Levels
7/10
✓
There were enough staff available... Many staff had worked at the service for several years... Staffing rotas showed all shifts were covered as planned.
Training & Dev
7/10
✓
Staff training covered those areas identified as necessary... and additional training to meet people's specific needs. The training was regularly refreshed... Regular supervision sessions were arranged.
Management
7/10
✓
Staff were positive about the way the service was managed and access to the registered manager... 'Very confident with the manager' and 'Always there if you need them [managers].'
Programmes
6/10
✓
People were supported to pursue their interests and hobbies... going out to the cinema, shopping, local pubs and restaurants... involved in meal planning, shopping and in some food preparation.
Points to consider
No activities coordinator or specialist programmes like pet therapy, so the job is mostly personal care with basic outings and cooking.
People were supported to pursue their interests and hobbies... going out to the cinema, shopping, local pubs and restaurants... involved in meal planning, shopping and in some food preparation.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews