Working at Rivendale Lodge EMI Care Home
14 Prideaux Road, Eastbourne, BN21 2NB
Operated by Ash Sharma Sunjay Rai
27 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.3/10
Key Finding
"Long-serving staff and supportive management create a positive culture, but lack of structured activities and basic training hold it back."
Safety & Risk
8/10
✓
Staff demonstrated a clear understanding on how and when to report concerns if they felt someone was at risk of harm from abuse. People received their medicines safely.
Staff Culture
8/10
✓
Staff told us they enjoyed working at the home and felt supported. Staff were clear about their roles and felt they were supported.
Staffing Levels
8/10
✓
There were enough staff to meet people's needs. Many staff had worked at Rivendale Lodge for many years. Staff told us they felt staffing levels were appropriate and that they had time to sit with people.
Training & Dev
6/10
✓
Staff received supervision and appraisals. Regular staff meetings had also taken place.
Management
8/10
✓
The registered manager had worked at the home for many years. Visitors, staff and relatives spoke highly of the registered manager. Staff felt the registered manager had an 'open door' policy.
Programmes
4/10
!
One said, 'We are encouraged to actually spend time chatting and doing activities with people rather than just doing tasks. I love doing people's nails or just having a chat'.
Points to consider
No structured activities programme or coordinator, so the role is mostly routine care with some chats and nail doing.
One said, 'We are encouraged to actually spend time chatting and doing activities with people rather than just doing tasks. I love doing people's nails or just having a chat, it means that you get to know people and they respond well to it.'
Only standard supervision and staff meetings, no specialist training or funded qualifications mentioned.
Staff received supervision and appraisals. Regular staff meetings had also taken place, this was an opportunity for information to be shared and gave staff a chance to feedback their views.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews