Last updated: 10 February 2026
"Staff enjoy a good team atmosphere and feel listened to with strong safety practices, but agency nurse use and basic training hold it back."
All staff confirmed they had been provided with safeguarding vulnerable adults training. Staff were trained in how to recognise and respond to abuse... Medicines were managed safely... robust recruitment procedures.
Staff told us there was always a good atmosphere at the service. All staff said they were part of a good team and could contribute and felt listened to.
Staff told us they felt enough staff were provided to meet people's needs. Whilst we found agency nurses were used for a number of shifts, one nurse had just commenced in post and a further nurse was being recruited.
We checked the staff training matrix, which showed staff were provided with relevant training so they had appropriate skills. Staff spoken with said they undertook an induction and refresher training.
Staff told us they were supported by management and welcomed the new manager to post. The peripatetic manager confirmed the new manager would only be managing Rivelin House.
The registered provider employed two activities workers... Records of activities showed these were provided according to individual need and preference. These included trips to local shopping centres, the seaside, the local park, a zoo and tea dances.
Enough staff most days, but they use agency nurses for some shifts.
Whilst we found agency nurses were used for a number of shifts, one nurse had just commenced in post and a further nurse was being recruited to ensure sufficient permanent nursing staff were provided.
Only standard training like safeguarding and induction, no specialist courses or funded qualifications.
We checked the staff training matrix, which showed staff were provided with relevant training so they had appropriate skills. Staff spoken with said they undertook an induction and refresher training to maintain and update their skills and knowledge.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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