Working at Ritson Lodge

Staff gave out-of-date medicine to one person five times and equipment for giving meds was not always clean, so safety processes have gaps.

there were five occasions where one person received an out of date medicine... Equipment used to administer medicines such as tablet crushers and cutters were not always clean and contained residual tablet powder

Staffing is usually enough with short waits, but there can be waits at night and one family needed extra staff added after speaking to the manager.

One person said, 'There is only a short wait, normally in the night'... A relative said, 'Initially I did not feel there was enough staff. I spoke to the manager and they put an extra member of staff on.'

Fun spaces like a pub and cinema add variety, but no activities coordinator or regular structured programmes mentioned to enrich the workday.

a little used communal room had been transformed into a classic pub... Another little used room had been turned into a cinema