Last updated: 10 February 2026
"Hands-on management and comprehensive training support staff well, but out-of-date medicines and unclean equipment create safety gaps."
there were five occasions where one person received an out of date medicine. Some of the equipment to administer medicines was not suitable... Equipment used to administer medicines such as tablet crushers and cutters were not always clean
Staff were regularly asked for their views during team meetings and unanimously told us they felt able to share their views freely and were confident these would be acted upon.
People and their relatives told us that there were enough staff and that people did not have to wait long for support. One relative said, 'Initially I did not feel there was enough staff. I spoke to the manager and they put an extra member of staff on.'
Per 2019 comprehensive inspection: The provider had a comprehensive training programme and staff described how they could work through different levels, from introductory courses through to the in-house 'care practitioner' award.
A staff member told us, 'Now [the service] is well run, the manager is there for the residents and staff, you only have to knock on their door, it is 100% better now. [The manager] comes and helps us – they are hands on.'
A little used communal room had been transformed into a classic pub, complete with beer pumps and bar snacks... Another little used room had been turned into a cinema, complete with popcorn machine and cinema style seats.
Staff gave out-of-date medicine to one person five times and equipment for giving meds was not always clean, so safety processes have gaps.
there were five occasions where one person received an out of date medicine... Equipment used to administer medicines such as tablet crushers and cutters were not always clean and contained residual tablet powder
Staffing is usually enough with short waits, but there can be waits at night and one family needed extra staff added after speaking to the manager.
One person said, 'There is only a short wait, normally in the night'... A relative said, 'Initially I did not feel there was enough staff. I spoke to the manager and they put an extra member of staff on.'
Fun spaces like a pub and cinema add variety, but no activities coordinator or regular structured programmes mentioned to enrich the workday.
a little used communal room had been transformed into a classic pub... Another little used room had been turned into a cinema
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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