Working at Ringway Mews Care Home

Risk assessments for falls, skin care, choking and repositioning are inconsistent or missing, so staff rely on memory.

we found the completion of these to be inconsistent and not everybody had these in place... records did not show this had taken place.

Some staff do not feel well treated or respected by managers due to changes like rota patterns.

some staff said they didn’t always feel well treated, or respected by the management team... Recent changes to some working practices such as rota patterns and annual leave scheduling had caused some difficulties and frustrations with staff.

Only standard training with a matrix, no specialist courses or funded qualifications mentioned.

Staff told us they received enough training to support them in their role, with a training matrix in place showing which courses had been completed.