Last updated: 10 February 2026
"Positive culture and strong activities programme, but safety shortfalls and staff feeling disrespected by managers hold it back."
The provider was in breach of regulations regarding safe care and treatment... some areas of the home to be unclean, including fixtures and fittings around toilet areas... Robust processes for applying and recording creams were not always in place.
Staff spoken with as part of the assessment said they enjoyed working at the home and felt there was a positive culture at the service. One member of staff said, “There is a good culture and we all get on well.”
Staff told us they felt numbers were sufficient to care for people safely. One member of staff said, “We have enough staff at night and we have extra staff for those on one to one care.”
Staff told us they received enough training to support them in their role, with a training matrix in place showing which courses had been completed.
some staff said they didn’t always feel well treated, or respected by the management team.
An Activities Coordinator supported people to participate in a variety of on-site activities. They told us, “We work with residents to include them where possible and we'll work flexibly to change activities, when needed”.
Risk assessments for falls, skin care, choking and repositioning are inconsistent or missing, so staff rely on memory.
we found the completion of these to be inconsistent and not everybody had these in place... records did not show this had taken place.
Some staff do not feel well treated or respected by managers due to changes like rota patterns.
some staff said they didn’t always feel well treated, or respected by the management team... Recent changes to some working practices such as rota patterns and annual leave scheduling had caused some difficulties and frustrations with staff.
Only standard training with a matrix, no specialist courses or funded qualifications mentioned.
Staff told us they received enough training to support them in their role, with a training matrix in place showing which courses had been completed.
AI Generated
Last inspected: June 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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