Working at Ridgway Court

Staff were aware of their responsibilities in keeping people safe. Safeguarding procedures were in place and staff demonstrated a good knowledge of these. Risk assessments were in place and control measures implemented. Safe medicines practices were in place.

Staff told us they worked in a supportive environment and that staff worked as a team. One staff member told us, 'It's such a friendly group of people and the management are very supportive of their staff.' The service had been awarded the Gold standard by Investors in People.

Sufficient skilled staff were deployed to support people safely. Staff we spoke to told us they felt that staffing levels were good and they did not need to rush when providing care. One staff member said, 'There's always enough staff...'

Staff received an induction when starting at the service which included a period of shadowing more experienced staff members. Staff competency in carrying out their role was regularly assessed. On-going training was provided to staff which included training relating to people's specific needs.

There was a strong leadership presence in the service. Trustees visited the service often and were involved in the quality monitoring process. The registered manager, deputy manager and chief executive spent time speaking to people and staff and clearly knew them well.