Working at Ridgewell House

No permanent manager in post, so leadership oversight is weak and quality checks miss problems.

At the time of our inspection there was not a registered manager in post. The quality assurance processes were not robust, and the provider did not always have complete oversight of the service.

Not enough full-time staff, so they rely on agency workers and staff seem overworked.

The service did not have enough permanent staff and relied on agency workers to meet the staffing levels required... 'Staff don't stop, they seem overworked...'

Gaps in medication management like using home remedies too long without prescriptions and missing allergy details.

'as required medicines' such as paracetamol, had been provided via homely remedies for an extended period when a prescription had run out... specific allergies were not documented.