Last updated: 10 February 2026
"Clear leadership with innovative activities and an open culture, but staffing lacks time for chats and training is only standard."
Medicines were managed safely. Medicines incidents were recorded and investigated. Records did not always show the actions taken to prevent re-occurrence.
Staff felt valued and were positive about the improvements that had been made at the service. The management team and provider promoted an open culture that valued everyone.
We received mixed comments regarding the staffing levels in the service. Whilst people felt staff responded promptly to their requests for support, others told us staff did not have time to sit and speak with them.
Staff were supported through regular supervisions and an annual appraisal. Staff received training to ensure they had the skills and knowledge to meet people's needs.
Staff were equally positive about the changes made by the registered manager. One member of staff said, 'All calmed down now and much better. Expectations are clearer now and I know exactly what I'm doing.'
A member of the management team had developed a 'dream catcher' event, this enabled people or relatives to suggest something that a person wished to achieve, and the service supported it to happen.
Staff numbers are enough to answer call bells quickly but people say carers do not always have time to sit and chat.
people felt staff did not always have time to sit and speak with them.
Only standard training like moving and handling and supervisions, no funded qualifications or career paths mentioned.
Staff received training to ensure they had the skills and knowledge to meet people's needs. One member of staff said, 'Training is good. Lots of training included in the induction. Usual training where needed for moving and handling'.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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