Working at Ridgeway Manor Residential Care Home

Staff sometimes give medication late or miss doses, and night staff can't give pain relief.

People did not always receive their medicines as prescribed. On the day of our inspection one person should have received their medicines at 8am... until they returned to the home at 12pm. Night staff were not authorised to administer medicines, which meant that people did not have access to pain relief between 8pm and 8am.

Managers' quality checks miss safety problems like unsafe eating positions and fire risks.

Quality monitoring audits were not always effective in identifying where improvements were needed... in relation to the management of medicines and people who had needs in relation to eating and drinking.

Only standard training with gaps in specialist skills like preparing modified food.

Staff who prepared texture-modified food had not had training in how to do this according to nationally-recognised guidelines.