Working at Ridgeway House
243 Marlborough Road, Swindon, SN3 1NN
Operated by Community Homes of Intensive Care and Education Limited
8 bedsResidential homes
Workplace Score
7.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.4/10
Key Finding
"Supportive managers, positive staff culture and good training, although staffing gets tight when off sick and activities lack variety."
Safety & Risk
8/10
✓
Systems and processes in place protected people from the risk of abuse. Risks to people's safety were identified and assessed... Medicines were managed safely... Incidents and accidents were reviewed and analysed monthly.
Staff Culture
8/10
✓
Staff morale was positive, and staff felt supported and able to discuss issues with the management team. All the staff we spoke with said how happy and valued they felt in their roles.
Staffing Levels
6/10
✓
There were enough staff on duty to meet people's needs... one member of staff commented, 'Generally, there's enough staff on duty, but I feel we could do with more bank staff. When someone goes off sick it's hard.'
Training & Dev
8/10
✓
Staff spoke positively about their induction and ongoing training... 'The provider is funding my level 3 NVQ and they put me on a management development course.' Records showed staff received regular supervision.
Management
8/10
✓
The registered manager and deputy manager were praised for their supportive and approachable manner and their visible presence at the service. One member of staff said, 'I can talk to [deputy manager] about anything...'
Programmes
6/10
✓
People had opportunities to socialise and follow interests... trips away, shopping, the cinema and various clubs... supported to do some baking... preparing an area to grow vegetables and they had also planted some fruit trees.
Points to consider
Staffing is adequate but gets hard when someone calls in sick and they rely on bank staff.
Generally, there's enough staff on duty, but I feel we could do with more bank staff. When someone goes off sick it's hard.
Activities include outings, baking and gardening but no specialist programmes or coordinator to make the role more varied.
People had opportunities to socialise and follow interests. For example... trips away... shopping, the cinema... baking... preparing an area to grow vegetables.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews