Working at Ridgecourt Residential Care Home
27 Bridgetown Hill, Totnes, TQ9 5BH
Operated by Ogwell Grange Limited
17 bedsResidential homesSupported living
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by approachable managers and enjoy the positive culture with strong safety practices, but low night staffing and limited activities hold it back."
Safety & Risk
8/10
✓
2022 targeted inspection: We were assured that the provider was using PPE effectively and safely, making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us they enjoyed working at the home and felt the home was a good place to work.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: There were sufficient numbers of staff employed to ensure people's needs were met.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received the training and support required to do their job.
Management
7/10
✓
Per 2019 comprehensive inspection: Staff told us they felt listened to and the manager was approachable.
Programmes
6/10
✓
Per 2019 comprehensive inspection: planned group activities each day which included exercises, memory games, Tai Chi and musical entertainment.
Points to consider
Staff numbers meet needs but nights have one waking and one sleeping staff, which some think is too low.
some people thought the staffing at night should be increased from the one waking and one sleeping-in member of staff currently on duty (per 2019).
Only standard training and induction, no specialist courses or funded qualifications.
Staff received the training and support required to do their job (per 2019).
Some daily group activities like Tai Chi and music but residents want more variety.
some people said they would like to see more planned activities (per 2019).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews