Working at Ridge House Residential Care Home
Church Street, Crediton, EX17 6PJ
Operated by Ridge House Residential Home Limited
15 bedsResidential homes
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.3/10
Key Finding
"Staff love working there with enough people on duty, but owners lack proper oversight without visit records and activities are too basic."
Safety & Risk
6/10
✓
People received their medicines as prescribed... however there were some improvements needed to the monitoring of the temperature range for fridge medicines
Staff Culture
6/10
✓
All of the feedback we received from staff during the assessment was positive... One told us, “I love it here and I love the residents, they are my favourite people in the whole world.”
Staffing Levels
6/10
✓
People and their relatives told us there was sufficient staff on duty to meet people’s needs... no significant concerns were raised about the amount of staff on duty
Training & Dev
5/10
!
supervision and appraisal was currently being implemented. Whilst this was not yet fully in place, staff told us they felt well supported
Management
4/10
!
there was no provider level governance in place... the provider had failed in their role to implement a governance system... failed to send statutory notifications
Programmes
4/10
!
There was an activity schedule in place and there was a relationship with the local school who attended and sang songs with people
Points to consider
Owners lack proper oversight with no records of their visits and they missed sending required reports to regulators
no provider level governance in place... Whilst the provider attended the service weekly, there was no records of any actions taken during these visits. The provider failed to send requested evidence... failed to send statutory notifications
Staff reviews and one-on-one meetings are only just being started and not fully in place yet
supervision and appraisal was currently being implemented. Whilst this was not yet fully in place
Just a basic activities schedule and school singing sessions mentioned, no coordinator or special enriching programmes
There was an activity schedule in place and there was a relationship with the local school who attended and sang songs with people
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews