Working at Rider House Care Centre

No activities coordinator or regular programme, so the role is mostly task-focused personal care.

we did not see a continuous plan in place that offered people a range of things to do that were meaningful to them. One relative told us, 'I don't know if they have an activity co-ordinator but they could do with more activities.'

Staff get stretched, especially with residents needing two carers, so limited time for chats beyond tasks.

We saw that staff did not have the time to speak with people outside of completing tasks... One relative told us, 'Staffing is improving but we could do with a few more. A lot of residents need two staff and they get stretched'

Only standard training relevant to roles, no specialist courses or funded qualifications mentioned.

People were supported by staff that received training relevant to their role. One staff member told us, 'They are really thorough with the training and you do all the training before you start.'