Last updated: 9 February 2026
"Staff feel valued in an open supportive culture with robust safety, although bank staff cover absences and training lacks specialist courses."
There was a robust risk assessment system in place... Medicines were managed, stored and administered safely with regular audits and independent pharmacist reviews
Staff told us they 'enjoyed their job' and appreciated the open, supportive and friendly approach... 'It's definitely an open and honest culture... I feel very supported'
There were adequate numbers of staff available on each shift... stable staff team... use of 6 regular bank staff who could provide cover when staffing levels were low
Staff received regular team meetings, supervision and annual appraisals and completed a variety of training courses to enable them to carry out their roles competently
Staff told us they felt well supported and expressed confidence in the registered manager... Comments from staff included, 'The manager is lovely... I feel valued and you get praised a lot'
Not covered in this focused safe and well-led inspection report
Enough staff to keep things safe but bank workers cover for holidays and sickness so not always the same familiar team
the provider had the use of 6 regular bank staff who could provide cover when staffing levels were low, for example at times of annual leave or staff sickness
Training covers basics like safeguarding and medicines plus supervisions but no specialist courses or funded qualifications
completed a variety of training courses to enable them to carry out their roles competently
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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