Working at Richmond Village Wood Norton

Managers missed safety risks in their checks and did not report all incidents to the regulators.

The governance systems were not effective in identifying and addressing the issues we found at this inspection in relation to safety and failing to inform CQC of notifiable events.

Not all staff had done their fire safety training up to date until recently.

from September 2021 to September 2022 not all staff had attended a fire drill, in line with the providers own risk assessment. This placed people at risk.

Safety checks did not always spot risks quickly and some incidents were not reported properly.

Safety checks carried out by the provider had not always identified or promptly driven through improvements required to reduce risks to people following near misses... provider had failed to notify CQC of incidents.