Last updated: 10 February 2026
"Staff feel supported with enough staffing and activities provided, but managers missed safety risks and fire training was outdated."
Safety checks carried out by the provider had not always identified or promptly driven through improvements required to reduce risks to people following near misses. In addition, governance checks had not consistently identified and addressed risks relating to the storage of thickeners and other items which may be harmful to people if ingested.
Staff told us they felt supported in their role and were clear about their responsibilities.
Whilst there were enough staff deployed to meet people's needs in a timely way, we received mixed feedback in relation to staffing. One person told us, 'They [staff] can take a bit longer at night.'
from September 2021 to September 2022 not all staff had attended a fire drill, in line with the providers own risk assessment. This placed people at risk.
The governance systems were not effective in identifying and addressing the issues we found at this inspection in relation to safety and failing to inform CQC of notifiable events.
Per 2021 comprehensive inspection: An activity coordinator provided a variety of activities within the home.
Managers missed safety risks in their checks and did not report all incidents to the regulators.
The governance systems were not effective in identifying and addressing the issues we found at this inspection in relation to safety and failing to inform CQC of notifiable events.
Not all staff had done their fire safety training up to date until recently.
from September 2021 to September 2022 not all staff had attended a fire drill, in line with the providers own risk assessment. This placed people at risk.
Safety checks did not always spot risks quickly and some incidents were not reported properly.
Safety checks carried out by the provider had not always identified or promptly driven through improvements required to reduce risks to people following near misses... provider had failed to notify CQC of incidents.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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