Working at Richmond Village Willaston
261 Crewe Road, Nantwich, CW5 6GX
Operated by Richmond Villages Operations Limited
71 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Staff feel well supported by approachable management and enjoy a positive culture, although staffing lacks stable teams and activities programmes are basic."
Safety & Risk
8/10
✓
Medicines were safely managed. People received their medication as prescribed... Systems were in place to record, monitor and review accidents and incidents when things went wrong. Robust monitoring and auditing systems
Staff Culture
8/10
✓
Staff we spoke with enjoyed working at the service and described a positive working culture. Comments included, 'We have more chance to promote independence (here) and have time to sit and chat to people'
Staffing Levels
6/10
✓
Records demonstrated safe staffing levels. Staff and people we spoke with told us there were enough staff to meet people's needs.
Training & Dev
7/10
✓
Staff received training appropriate to the needs of people living at the service. One new member of staff told us, 'The training was very good, induction very good.' The service provided on-going refresher training.
Management
8/10
✓
Staff felt supported well by the management team. We were told, '[The registered manager] is really approachable, a good leader and always available,' 'You just knock on the office and someone always on hand'
Programmes
6/10
✓
There was a weekly timetable of activities for people to engage with. One relative described a recent dance event... Staff regularly organised personalised events for people living at the service.
Points to consider
Staffing is adequate to meet needs, but no info on stable teams or low agency use to make workloads easy.
Records demonstrated safe staffing levels. Staff and people we spoke with told us there were enough staff to meet people's needs.
Activities have a weekly timetable and themed events, but no specialist programmes or trained activities staff mentioned.
There was a weekly timetable of activities for people to engage with. One relative described a recent dance event... Staff regularly organised personalised events
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews