Working at Richmond Village Northampton

Staff received training about safeguarding vulnerable adults... People's risks were assessed at regular intervals... People received their medicines safely as staff followed the provider's policies and procedures

Staff at all levels told us they felt supported by the registered manager and felt empowered to develop their skills and knowledge to improve the standard of care. Staff told us they were happy and very proud to work at the service

There were enough skilled and knowledgeable staff deployed to provide people with the care and support they needed. The staff team was well established and worked well together

Staff received immersive training where they experienced what it was like to receive care. Staff were supported and encouraged to take vocational qualifications. Care staff could develop their skills to become a nurse associate

The registered manager was highly respected by all staff and health and social care professionals visiting the home. Staff at all levels were supported and felt empowered to develop their skills and knowledge

The activities team sought people's views; last year they started a 'grant a wish'... staff had set up a dress shop for them... facilities such as craft room, a restaurant, shops and shared communal areas