Working at Richmond Village Coventry

All staff had completed safeguarding training and knew how to keep people safe from potential harm or abuse. Medicines were administered and stored safely. The provider and management team analysed incidents and shared learning.

Staff spoke with pride about the service. One staff member said, 'We work really well as a team to support people.' Staff said they felt supported by the registered manager.

There were enough of trained and skilled staff at Richmond Village Coventry to assist people with their nursing and support needs. On the day of our inspection visit there were two nurses on duty when we arrived. Nurses were supported by eleven care staff each morning, and eight care staff each afternoon.

Staff received relevant, ongoing refresher training for their roles and staff were supported to complete national vocational qualifications in health and social care. Nursing staff were supported to complete continuous professional development and re-validation.

Staff said they felt supported by the registered manager saying, 'They are approachable. They action things if needed, you can also discuss personal issues and she's happy to listen and will help where she can.'

The provider employed two dedicated members of staff to support people with their hobbies and interests. People were encouraged to take part in organised group activities and events... card games and quizzes... go out to the pub and boat trips... planting up the flower beds... watch the chickens.