Working at Richmond Village Cheltenham

Risk assessments and support plans were reviewed regularly, and timely action was taken when people's needs changed or incidents occurred.

Staff and managers told us staff had not always felt supported or listened to and staff morale had been low, but this was changing under the new management team.

The provider's expected staffing levels were met for nurses, senior care assistants and care assistants. While a small percentage, more agency staff had been needed in recent months so staff could take their annual leave.

Per 2021 comprehensive inspection: Staff spoke positively about the training they received and told us they had the skills required to meet people's needs.

Although early days, leadership changes were having a positive impact on staff morale and well-being.

Per 2021 comprehensive inspection: People were supported with activities and engagement from dedicated activity and lifestyle staff. The service had recently appointed more activity staff who would provide activities throughout the home and the wider village.