Working at Richmond Residential Home

Accident and incident records are not always fully completed, and it's unclear if medical help was always sought when needed.

records showed that accidents and incidents were not always robustly recorded in line with the provider's procedures and so were not all included within the audits... it was not always clearly recorded if medical advice was sought appropriately.

Only basic activities like trips and hobbies with no dedicated coordinator, so the role is mostly routine personal care.

Per 2019 comprehensive inspection: A range of activities was available based on people's interests and hobbies. A minibus was also available that enabled people to go out on trips as a group.

Only standard mandatory training plus some specialist courses based on resident needs, no funded qualifications or career development.

Per 2019 comprehensive inspection: Records showed that staff completed training considered mandatory by the provider. Training was also provided based on people's individual care needs. For instance, staff had undertaken epilepsy and diabetes training