Working at Richmond Park

The registered manager promoted an open and transparent culture in relation to accidents, incidents and near misses. This included a monthly analysis of accidents and incidents to check for trends so that these risks could be minimised.

Staff felt valued and enjoyed working at the home. Staff told us they enjoyed working at the home and received good support from the registered manager.

People received effective and timely care and support. The provider had well-established systems ensure staff were deployed in the home in sufficient numbers and with the right skills. People said there were enough staff to meet their needs in a timely way.

The registered manager ensured staff were provided with training appropriate to their role and ensured staff support and regular supervision. Staff said they had plenty of opportunity to discuss their responsibilities, concerns and to develop their role.

Staff told us they enjoyed working at the home and received good support from the registered manager. People in the home and staff described the registered manager as approachable, hardworking, dedicated and kind.

Management and staff provided people with a range of activities and entertainments that suited their needs. People enjoyed activities such as hand massage, chair exercise, dancing, and games. The registered manager had developed strong links with local community groups.