Working at Richmond Mews
5 Richmond Terrace, Stoke On Trent, ST1 4ND
Operated by Shelton Care Limited
44 bedsNursing homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Strong person-centred leadership and positive team culture with good training, although occasional short staffing and no dedicated activities coordinator."
Safety & Risk
7/10
✓
People's individual risks were safely assessed... provider had introduced an NHS England project... reduction in PRN medications administered.
Staff Culture
7/10
✓
Staff told us they worked well together... 'We place a big emphasis on team work to provide good care for people.'
Staffing Levels
6/10
✓
There were sufficient numbers of staff to meet people's needs... 'Yes, there is enough staff. I don't have to wait long.'
Training & Dev
7/10
✓
Staff received a comprehensive training programme... The registered manager used a training development action plan to identify areas for further training and development.
Management
7/10
✓
The registered manager led by example and created a person-centred culture... People and their relatives told us the registered manager was visible and approachable.
Programmes
6/10
✓
We observed people using a specialised sensory room... supported to attend local race meets... away on overnight trips and regularly take [person] out to do activities.
Points to consider
Staff numbers are enough but staff sometimes go short staffed and move around to cover.
If someone needs more support or we are short staffed, we move around to accommodate this.
Activities include outings and a sensory room but no dedicated coordinator or specialist programmes.
People's activities were tailored to meet their preferences... specialised sensory room... attend local race meets... overnight trips.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews