Working at Richmond Manor

Systems were in place to reduce the risk of harm. Staff had received training and were confident in reporting and raising safeguarding concerns. Medicines were managed and administered safely.

Staff spoke with passion about their role. They understood the vision of the service and how to apply this whilst at work. One staff member told us, 'The people are at the heart of all we do.'

Staff completed a robust induction when they started. This included reading policies, shadowing of experienced staff and a mixture of on-line and face to face training. Staff told us the induction prepared them for their role.

People, relatives and staff told us they felt the registered manager was approachable. One staff member told us, 'The registered manager is passionate that people have good care.'