Working at Richmond House
Mitchell Street, Leigh, WN7 4UH
Operated by HC-One Limited
49 bedsNursing homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Staff feel highly supported by exceptional leadership and positive culture with good training, but sickness sometimes affects staffing and activities lack specialist programmes."
Safety & Risk
8/10
✓
2021 IPC inspection: Assured on all measures including PPE use, staff testing, cleaning regimes, zoning, policy updates; 2019: good safeguarding, safe meds, incident trend analysis.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff described positive open inclusive culture, worked well together, supported each other; consistently positive feedback on leadership support.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Enough staff deployed using dependency tool; staff said 'sometimes sickness but covered quickly... when we have everybody in, there are enough staff'.
Training & Dev
8/10
✓
Per 2019 comprehensive inspection: Regular training matrix, NVQs to level 5, specialist like venepuncture and PEG feeds, care assistant development programme, regular supervisions.
Management
9/10
✓
Per 2019 comprehensive inspection: The staff team spoke highly of the leadership at the home and said they felt supported; manager awarded multiple times for exceptional End of Life Care leadership and involved in local pilots.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Wellbeing coordinator facilitates regular varied activities like chair exercises, bingo, baking, sing-alongs, intergenerational egg hunts, community trips.
Points to consider
Staff numbers are enough to meet needs without compromise, but staff mention covering sickness so not always at full strength.
Sometimes we get staff sickness, but that is usually covered quickly. When we have everybody in, there are enough staff.
Varied everyday activities run by a coordinator like bingo, exercises and outings, but no specialist therapeutic programmes or innovations.
wellbeing coordinator... chair exercises, bingo, games, baking and sing along... Easter egg hunt... trips out to local areas.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews