Working at Richmond Hall Care Home
81-83 Stonnall Road, Walsall, WS9 8JZ
Operated by Stonnall Care Limited
64 bedsNursing homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive management and positive staff culture with strong infection control, although agency staff cover absences and training is basic."
Safety & Risk
8/10
✓
2020 IPC inspection: We were assured the provider was using PPE effectively and safely... preventing visitors from catching and spreading infections... making sure infection outbreaks can be effectively prevented or managed.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff told us they liked working at the service and enjoyed spending time with the people... Staff said the registered manager was always available... good working relationships with staff.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: There were sufficient numbers of staff on duty... During times of staff holiday or sickness the service used regular agency staff who knew people well.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff received an induction... training to use specific pieces of equipment, such as hoists. Staff new to care completed training linked to the Care Certificate.
Management
7/10
✓
Per 2018 comprehensive inspection: The registered manager had a visible presence... Staff said the registered manager was always available to speak to... confident any issues they might raise would be listened to.
Programmes
6/10
✓
Per 2018 comprehensive inspection: The service employed two activity coordinators who supported people to take part in a wide range of activities... crafts, jigsaws... weekly cinema, singers... poetry group... church group... mini bus... outings.
Points to consider
Enough staff usually, but they use agency workers when people are off sick or on holiday.
During times of staff holiday or sickness the service used regular agency staff who knew people well
Only standard training like inductions and equipment use, no specialist courses or funded qualifications.
Staff told us they received an induction into their role and had training to use specific pieces of equipment, such as hoists. Staff new to care completed training linked to the Care Certificate.
Varied activities with two coordinators like crafts, singers and outings, but no specialist or innovative programmes.
two activity coordinators who supported people to take part in a wide range of activities of their choice... crafts, jigsaws, word searches and puzzles. We have a weekly cinema, singers... poetry group... local church group... mini bus
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews