Working at Richford Gate
52-53 Richford Gate, London, W6 7HZ
Operated by Yarrow Housing Limited
8 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.5/10
Key Finding
"Strong safety and a positive culture where staff feel supported with good training, but no permanent manager and occasional short staffing."
Safety & Risk
8/10
✓
Strong safeguarding, risk assessments promoting positive risk-taking, safe medicines with checks, incidents investigated; all infection prevention assured including PPE and testing. 2020 and 2019.
Staff Culture
6/10
✓
Support workers happy with support and involvement in decisions, comments included 'democratic leadership style. They listen to us' and 'Their approach is very positive'. Per 2019 comprehensive inspection.
Staffing Levels
5/10
!
Staffing levels were planned to meet people's needs but at times short staffed due to sickness and cover not always successful, though no evidence of unsafe levels. Per 2019 comprehensive inspection.
Training & Dev
6/10
✓
Care workers received enough training and supervision, access to detailed training programme and additional training if required. Per 2019 comprehensive inspection.
Management
4/10
!
The service did not have a registered manager in place following the resignation of the registered manager in March 2019, but new management team implemented systems and staff felt supported. Per 2019 comprehensive inspection.
Programmes
4/10
!
People supported to access community for activities of choice, weekly timetables and tenants' meetings to plan activities. Per 2019 comprehensive inspection.
Points to consider
No permanent manager in place, just a new team after the last one resigned.
The service did not have a manager registered with the Care Quality Commission following the resignation of the manager in March 2019. Per 2019 comprehensive inspection.
Sometimes short staffed due to sickness and couldn't always get cover.
At times the service was short staffed due to sickness. Care workers and managers tried to arrange cover for these times, but this was not always successful. Per 2019 comprehensive inspection.
Only basic support for community outings and planning activities, no dedicated coordinator or special programmes.
People were supported to maintain and develop their independence and to access the community to carry out activities of their choice. Per 2019 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews