Last updated: 9 February 2026
"Staff feel supported with good training, varied activities and safe medicines management, but no permanent manager in place and staffing still improving."
Medicines were managed safely, although we identified some minor improvements which were required... The provider took immediate action to improve protocols.
Staff felt supported by the management team in the absence of a registered manager.
There was an adequate number of suitably trained staff to support people.
Per 2018 comprehensive inspection: Staff received induction, training, supervision and support. The training covered mandatory courses and those specific to the needs of people who used the service, for example dementia care.
A registered manager was not in post at the time of the inspection.
Per 2018 comprehensive inspection: There was an activity coordinator who organised a range of activities... exercise games, bingo, quizzes, arts and crafts, board games, reminiscence, baking and visiting entertainers.
No permanent manager in place, so day to day leadership comes from regional managers and others instead.
A registered manager was not in post at the time of the inspection.
Staffing is adequate but in a transition phase and still improving, so workloads might sometimes feel stretched.
Staff told us, 'We are in a transition, staffing levels are improving, things are getting better.'
AI Generated
Last inspected: August 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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