Last updated: 9 February 2026
"Strong management with staff feeling respected and valued in a positive culture, but agency staff use and standard training hold it back."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse. There was a process in place to receive medicine alerts. However, we were not able to verify if the alerts were being acted upon in a timely manner.
Staff felt respected, supported and valued by senior staff which supported a positive and improvement driven culture. One staff member said '[Registered manager] is a strong manager, the staff team is where it needs to be.'
The service had enough staff, including for one-to-one support for people to take part in activities and visits when they wanted. Staff recruitment and induction training processes promoted safety, including those for agency staff.
Updated training and refresher courses helped staff continuously apply best practice. The service checked staff's competency to ensure they understood and applied training and best practice.
The registered manager was visible in the service, approachable and took a genuine interest in what people, staff, family and other professionals had to say. Staff felt respected, supported and valued by senior staff.
People were supported to participate in their chosen social and leisure interests on a regular basis. During the inspection we saw people going out for walks around the local park, one person going to a gym and others visiting a local pub.
Staffing is adequate with enough for one-to-one support but they use some agency staff.
Staff recruitment and induction training processes promoted safety, including those for agency staff.
Only standard training and competency checks with no specialist courses or funded qualifications mentioned.
Updated training and refresher courses helped staff continuously apply best practice. The service checked staff's competency to ensure they understood and applied training and best practice.
Activities are regular community outings like walks and gym visits but no dedicated coordinator or specialist programmes.
People were supported to participate in their chosen social and leisure interests on a regular basis. During the inspection we saw people going out for walks around the local park, one person going to a gym and others visiting a local pub.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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