Last updated: 10 February 2026
"Staff feel supported with good training and manageable workloads, but serious safety lapses like poor infection control and missed safeguarding hold it back."
We found in response to a recent incident, that opportunities were missed to safeguard all people using the service and an incident of a similar nature occurred shortly after.
Staff told us that they felt supported, and that their wellbeing was important to the provider. Staff felt their workload was manageable.
Agency staff were occasionally used to ensure adequate numbers of staffing, processes were in place to ensure agency staff were suitably trained.
Training for staff covered all relevant subjects, such as safeguarding and health and safety. In addition, there was training provided to staff in relation to specific needs of people living in the service.
Staff felt supported and there were opportunities for staff to progress and be upskilled.
People using the service are offered personalised activities, and some had timetables and planners which were created with their involvement. There was a sensory room for people who enjoyed sensory activities.
Staff sometimes mess up safety basics like infection control and giving meds through feeding tubes, and missed protecting people after a bad incident.
We observed poor practice around administration and recording of a person’s food and fluid through their percutaneous endoscopic gastronomy (PEG) tube... we observed some poor practice around infection prevention and control (IPC)
They use agency staff now and then to fill shifts, even though levels are okay.
Agency staff were occasionally used to ensure adequate numbers of staffing
Activities are personalised but still developing for some people, with mixed feedback on meeting social needs.
This was still in development for some people where it was identified by the provider, prior to inspection, they weren’t accessing many meaningful activities... feedback was mixed from people and relatives around people’s social needs being met
AI Generated
Last inspected: August 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp