Working at Richardson Court

People were supported to stay safe, risks were assessed, monitored and reviewed. Medicines were managed safely, and staff were competency checked.

There was an open and inclusive culture in the service. Staff fed back positivity about the support they received. Staff felt able to contribute their thoughts and views.

There were enough staff to meet people's needs... Agency staff were used to fill any gaps in the rotas, the same agency staff were used where possible for continuity.

Staff received training in areas such as epilepsy, equality and diversity, fire safety... Staff were regularly competency assessed and observed to check their practice.

The registered manager encouraged staff and other individuals to feedback what could change so the service could improve. Staff had regular supervision and meetings.

People took part in various activities and outings. For example, trips to the beach... art project... events around Halloween, Christmas... Chinese New Year.