Working at Richard House Care Home

Staff numbers have improved but still vary by shift and weekends sometimes feel short-staffed.

People and their families gave us mixed feedback around staff available to give support at key times. Some people and their families said that staffing had improved whereas others felt that there were often less staff available at weekends.

Some staff have not finished mandatory trainings like basic life support and fire safety.

Most staff had completed their mandatory training. However, several staff needed to complete their basic life support practical training. ... some staff were not up to date with their fire safety training.

Medication errors occurred like missed doses and poor recording when people refuse meds.

there had been several medicine errors, including where people at the service had missed or refused their medicines. Staff had not always documented if a person had refused their medicines or the reasons why they had refused.