Working at Riccall House Care Home
78 Main Street, York, YO19 6QD
Operated by Mrs Gillian Conroy and Mr John Conroy
18 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Strong leadership and supportive culture where staff feel valued and safe, but adequate staffing and basic activities hold it back."
Safety & Risk
8/10
✓
Systems and processes were in place to ensure people were safe from abuse and the risk of harm. Staff received safeguarding training and were confident
Staff Culture
8/10
✓
All staff we spoke to told us they felt support and listened to by the registered manager and provider
Staffing Levels
6/10
✓
A dependency tool was in place which ensured there were enough suitably qualified staff to meet the needs of people
Training & Dev
7/10
✓
Staff told us how they were supported and encourage to develop their skills and knowledge and gain extra qualifications
Management
8/10
✓
Managers in the service led by example and created a positive and open atmosphere where everybody was confident to provide feedback to improve the service. The registered manager was quick to act on feedback
Programmes
6/10
✓
Per 2019 comprehensive inspection: There was a range of activities they could take part in. This included bingo, dominoes, craftwork and entertainers such as singers
Points to consider
Staffing is adequate to meet needs but nothing special, with no info on staff staying long-term or low use of agency workers
A dependency tool was in place which ensured there were enough suitably qualified staff to meet the needs of people
Only basic activities like games, crafts and entertainers, so the role lacks specialist programmes or a dedicated coordinator
Per 2019 comprehensive inspection: There was a range of activities they could take part in. This included bingo, dominoes, craftwork and entertainers such as singers
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews