Last updated: 10 February 2026
"Clear leadership and supportive culture where staff feel valued, but basic activities without a coordinator and top-floor staffing issues hold it back."
People were protected from the risk of abuse... Risks to people's health and safety were assessed and well managed... People received their medicines safely.
Staff told us they enjoyed supporting people... Staff felt valued and well supported. They had good opportunities for career and professional development... open-door policy.
There were sufficient staff... but some people on the top floor felt that staffing levels could be improved. The registered manager... arranging for additional care staff for busier periods.
There was a programme of staff training and regular updates... Staff had all completed an induction... rolling out a programme for staff supervision and appraisal; some were yet to receive a formal one to one.
The registered manager provided clear leadership and ensured an enabling and person-centred culture was being embedded... Staff felt valued and well supported... open-door policy.
Staff worked hard to provide meaningful social activities... We have singalongs and play cards. However, people... would like more structured activities; activities co-ordinator was in the process of being recruited.
No activities coordinator yet, so activities are basic like singalongs and cards, and some residents spend a lot of time in their rooms.
people... would like more structured activities. One relative said, 'The only issues I have is they don't have an activities officer, so I do feel residents are in their rooms a lot.'... plans to recruit two activity coordinators.
Staffing is sufficient but some residents feel levels could be better during busier times on the top floor.
some people on the top floor felt that staffing levels could be improved. The registered manager told us they were in the process of arranging for additional care staff for busier periods in the day.
Only standard training and induction so far, with one-to-one supervision sessions just rolling out for some staff.
The registered manager was rolling out a programme for staff supervision and appraisal. While staff had all completed an induction, some were yet to receive a formal one to one supervision.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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