Last updated: 10 February 2026
"Visible approachable managers and staff keeping people safe by knowing them well, although some agency staff reliance and no dedicated activities coordinator hold it back."
People were kept safe from avoidable harm because staff knew them well and understood how to protect them from abuse.
The deputy manager told us, 'Staff come to us whether they have problems at work or in their home life.'
The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.
Staff had training in areas such as autism and learning disabilities.
Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.
Per 2017 comprehensive inspection: People showed us pictures of trips they had taken to local castles, zoos and the beach.
Staffing levels are adequate with enough staff to meet needs, but processes for agency staff suggest some reliance on them.
Staff recruitment and induction training processes promoted safety, including those for agency staff.
Activities offer variety like outings and bowling, but no dedicated coordinator or specialist programmes to make the role more enriching.
Per 2017 comprehensive inspection: People took part in a range of activities which they enjoyed... some people went out for lunch and ten pin bowling.
AI Generated
Last inspected: July 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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