Working at Rhodsac Care Home

No permanent manager in post for over a year, so leadership oversight and governance are ineffective.

The service has had no registered manager in post since 1 May 2024. There was no evidence of provider oversight at the time of inspection. The managerial oversight that was in place was ineffective and this placed people at risk of harm.

Recruitment checks on new staff were incomplete with missing work history, interviews and criminal record checks.

We reviewed staff recruitment records and found gaps and inconsistencies in information that was required to ensure safe recruitment. For example, files reviewed did not contain a full employment history or record of interview.

Safeguarding concerns were not always investigated or reported, and health risks like diabetes monitoring were not managed safely.

The provider had not always ensured staff followed safeguarding policies and procedures. This meant incidents had not always been investigated. Nor had steps been taken to mitigate future risk. Staff did not have clear guidance on how to support people safely.