Last updated: 9 February 2026
"Staff love the supportive manager and positive team culture with safe medicines management, but basic training and unclear staff retention hold it back."
Medicines were safely managed and administered by suitably trained and competent staff. Checks on the management of medicines was carried out daily. We saw identified errors were thoroughly investigated. Per 2019 comprehensive inspection; strong IPC assured per 2021 targeted inspection.
Staff told us how much they loved working at the service and how supportive the registered manager was. They also described good team working and their colleagues going over and above to ensure people were well supported. Per 2019 comprehensive inspection.
There were suitable and sufficient numbers of qualified staff to support people in line with their assessed needs. People were supported by a regular staff team who knew them well. Per 2019 comprehensive inspection.
Records showed staff completed a range of training the provider considered mandatory which was up to date. Regular staff supervisions were held throughout the year with the registered manager. Per 2019 comprehensive inspection.
The registered manager had an 'open door' management approach which meant they were easily available to people, relatives and staff. Staff told us how much they loved working at the service and how supportive the registered manager was. Per 2019 comprehensive inspection.
People were involved in a variety of daily activities. For example, visits to the theatre, zoo, local farms and cinema. Each person had their own weekly planner... individualised specialist fabric sensory boards... three-dimensional communication boards. Per 2019 comprehensive inspection.
Staff numbers meet needs with a regular team that knows people well, but no details on low staff turnover or easy workloads.
There were suitable and sufficient numbers of qualified staff to support people in line with their assessed needs. People were supported by a regular staff team who knew them well. Per 2019 comprehensive inspection.
Training is standard mandatory stuff with supervisions, but no specialist courses or funded qualifications.
Records showed staff completed a range of training the provider considered mandatory which was up to date. Regular staff supervisions were held throughout the year. Per 2019 comprehensive inspection.
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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