Working at Reuben Manor

Medicines were managed safely. People's records were accurate and regularly reviewed. Risks were clearly identified, assessed, mitigated and monitored.

There was a positive staff culture within the service... One relative said, 'It's such a friendly place. The culture there, is incredibly positive. It must come from the top and the staff embrace it.'

There were enough staff available to meet people's needs. Care was provided by a consistent staff team.

Staff said the registered manager was approachable and supportive. One staff member said, 'The manager has been very supportive over the years, she's very approachable.'

Per 2019 comprehensive inspection: People had access to a variety of activities inside and outside of the home. We saw a rehearsal of the Reuben Manor choir and people were very proud of their involvement.