Working at Retreat Lodge

Staff managed people's medicines safely and our checks showed people received their medicines as prescribed... Systems were in place to protect people from the potential risk of abuse... Staff understood their responsibilities in relation to safeguarding

Staff felt supported by the manager and records showed they received regular supervision with annual appraisal. Staff told us they valued staff meetings

staff who received regular training in a range of topics to help them understand people's needs, including specialist topics such as epilepsy and diabetes. Staff told us they found the training to be good quality

An experienced manager was in post who was in the process of registering with us. The manager was well regarded by staff and relatives. The manager had sufficient oversight of the service, working alongside staff regularly

The provider had built a sensory room and an activity centre in the garden... People were provided with a range of activities they were interested in... Each person had an activity programme in place based on their interests which included weekly aromatherapy massage