Last updated: 10 February 2026
"Lack of a permanent manager, short staffing, and training gaps led to staff feeling unable to raise concerns and few activities."
People were not safeguarded from poor and inappropriate care and opportunities to improve people’s experiences following safeguarding concerns were missed.
Staff told us they felt unable to raise concerns, as when they had raised concerns previously these were dismissed or ignored by the senior leadership team. Staff were seen to be visibly upset and worried.
The service was short staffed, and a recruitment process was on-going. We analysed staff rotas for September 2025 and found staffing levels fluctuated significantly.
There were gaps in staff training; 14 of the 28 members of staff employed had completed less than 75% of the required training.
There was no manager in post. Managers from the provider’s 2 sister homes were supporting the service remotely but did not visit regularly.
A member of staff commented, 'There are zero activities except nail care, no stimulation. People don’t go outside because there are not enough staff.'
No permanent manager on site, just remote help from other homes, so no real leadership or oversight.
There was no manager in post. Managers from the provider’s 2 sister homes were supporting the service remotely but did not visit regularly.
Not enough staff some days, vacancies leading to long shifts and slow response to needs.
The service was short staffed... staffing levels fluctuated significantly. For example, on Saturday 6 September there were only 4 staff working during the day whilst on Saturday 13 September there were 9 staff on duty.
Big gaps in training for most staff, plus no regular supervisions or support.
14 of the 28 members of staff employed had completed less than 75% of the required training... Supervisions were not taking place regularly.
AI Generated
Last inspected: November 2025
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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