Working at Restgarth Care Home

People were not safeguarded from poor and inappropriate care and opportunities to improve people’s experiences following safeguarding concerns were missed.

Staff told us they felt unable to raise concerns, as when they had raised concerns previously these were dismissed or ignored by the senior leadership team. Staff were seen to be visibly upset and worried.

The service was short staffed, and a recruitment process was on-going. We analysed staff rotas for September 2025 and found staffing levels fluctuated significantly.

There were gaps in staff training; 14 of the 28 members of staff employed had completed less than 75% of the required training.

There was no manager in post. Managers from the provider’s 2 sister homes were supporting the service remotely but did not visit regularly.

A member of staff commented, 'There are zero activities except nail care, no stimulation. People don’t go outside because there are not enough staff.'