Working at Reinbek
287 Bramhall Lane, Stockport, SK3 8TB
Operated by Borough Care Ltd
46 bedsResidential homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Staff feel supported with supervision and an engaging activities programme, but staffing shortages cause long waits for help and safety risks go unmanaged."
Safety & Risk
2/10
✕
Individual risks to people were not always managed safely. This placed people at risk of harm. [...] concerns found around wound care and hydration needs.
Staff Culture
6/10
✓
Staff told us they felt there was enough staff on shift and they felt supported by management. Staff confirmed they had received supervision.
Staffing Levels
2/10
✕
People told us they had concerns around staffing levels and they also had to wait a long time for assistance due to a lack of staff presence. One person told us, “There are a shortage of carers. The staff are always in a hurry... lot of agency [staff]”
Training & Dev
3/10
✕
Staff received induction and training; however, we found staff were providing care to people before they had completed all of their training. [...] there were several gaps.
Management
4/10
!
The registered manager told us they used an assessment tool to determine staffing levels. However, we were not assured there were enough staff on shift to ensure people’s safety as people told us they did not get a timely response when they needed assistance.
Programmes
6/10
✓
An activities co-ordinator was in place along with an activities programme and we received positive feedback about the co-ordinator. One person told us, “She organises all the events and has different people coming in... nursery kids come in.”
Points to consider
Not enough staff on shifts so call bells ring too long and residents wait up to an hour for help, plus lots of agency staff are used.
“I ring the bell and it can be half an hour to an hour when they come.” “There are a shortage of carers. The staff are always in a hurry... lot of agency [staff]”
New staff start looking after residents before finishing all their training, and training records show several gaps.
staff were providing care to people before they had completed all of their training. [...] there were several gaps.
Resident risks like wounds, skin care, and equipment faults are not managed safely with poor or missing records.
People’s wound care plans were poorly completed, or not completed at all. [...] one person’s airflow mattress was not working.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews