Last updated: 10 February 2026
"Staff feel valued and supported by positive managers and safe from harm, but adequate staffing and standard training hold it back."
People were protected from the risk of avoidable harm by staff who understood their responsibilities to identify and report any signs of potential abuse.
The staff felt the registered manager and senior care staff were a positive example for them and they valued and felt listened to.
People felt there were enough staff who were available to meet their needs.
Staff were satisfied with the training opportunities and one member of staff told us, 'The last training I went on was to learn about protecting records...'
The staff felt the registered manager and senior care staff were a positive example for them and they valued and felt listened to.
People were involved in activities that interested them and spoke enthusiastically about the places they visited and how they spent their time.
Staffing is adequate but nothing special, no details on stable team or low agency use.
People felt there were enough staff who were available to meet their needs.
Only standard training and induction, no specialist courses or funded qualifications.
When new staff started to work in the service they received an induction, training and support... Staff were satisfied with the training opportunities.
Varied outings and hobbies but no dedicated activities coordinator or specialist programmes.
People were involved in activities that interested them... We all like watching the soaps and loved it when we went to see Coronation Street.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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