Working at Regents Court Care Home

Staff understood their responsibilities and how to keep people safe and knew how to report concerns. People's care had been planned and potential risks to people had been identified, with mitigation in place to protect people from potential harm. There were enough staff on duty to keep people safe and meet their needs. People's medicines were managed and stored in a safe way.

Staff told us the service was safe and well managed. Staff felt confident to raise any concerns or suggestions and felt listened to by the management team, who acted on these promptly. Staff felt supported in their role, through a range of training, regular supervisions and team meetings.

There had been a significant change in the care staff group since our last inspection. The registered manager told us there had been a higher use of agency staff due to this. However, they confirmed that over the last few months agency staff usage had stopped, as they had a full complement of staff.

Staff had received training to ensure their knowledge was up to date and in line with best practice. Staff felt this training had benefited them to provide safer care. A new staff member told us they had an induction period before they began supporting people. Staff had received practical training from external sources such as manual handling. Online training also took place for other areas, such as safeguarding and infection prevention and control.

A new registered manager had been appointed who had created a culture of improvement through listening and responding to the concerns of people and staff. Staff felt confident to raise any concerns or suggestions and felt listened to by the management team, who acted on these promptly.

People had access to a varied activity programme. Staff supported people to go out on day trips, or an afternoon to the shops. We saw people listening to Elvis Presley. People were singing and tapping their feet to the music while reminiscing with staff.