Working at Regency Nursing Home

Safety risks to residents from falls, skin sores, dehydration, and damaged equipment not managed well.

We identified shortfalls in the management of skin integrity, falls prevention and fluid monitoring.

Overseeing the home and fixing safety and quality issues not effective yet.

Governance processes were not yet effective in ensuring quality and safety issues are identified and resolved in a timely way.

Only basic outings mentioned, no structured activities programme to make the job more varied.

Staff spoke of taking people out, to Canoe Lake, for coffee or for individual interests such as the theatre, shopping or football.