Working at Regency Hall

No real activities or engagement programmes, so the role is mostly routine personal care with little variety.

People told us there was a lack of activities and stimulation and told us they would like more to do.”

Training has big gaps, like overdue mandatory sessions and no specialist courses for stoma or catheter care.

Some staff were overdue on their mandatory training. Other specialist training, such as stoma care or catheter care, was not provided despite people being supported with these needs.”

Safety is weak with missing risk plans for diabetes or distress and poor checks on accidents and falls.

Risks to people’s health and safety were not robustly assessed or care planned. There were no specific care plans, or risk assessments in place for stoma care, catheter care, diabetes or mental health diagnosis.”